IELTS Assistant collects Personal Data from the User (You) if it is necessary for delivery of services of IELTS Assistant listed on the website ( You may contact IELTS Assistant through email at any time if you want to delete, change, transfer or perform any other actions with data, that belongs to You.

Please read this Privacy Policy (hereinafter the "Privacy Policy") carefully before using our website, applications or any other products or services provided on this website.

The Privacy Policy provides description of information that we collect from the User and can use when rendering our services.

Information is collected in the minimum scope necessary to ensure functional capacity of our products.

For use of our website, application or any other IELTS Assistant product, your consent to the processing of your personal data is required.

Data Controller
IELTS Assistant is trade name fully owned and administrated by:

Virtual Education OÜ

Address: Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 38, 10152


Virtual Education OÜ is the Data Controller of all personal data collected by IELTS Assistant website, IELTS Speaking Assistant application for Android mobile devices.

Personal data collected by IELTS Assistant
IELTS Assistant collects first name, second name, and email address when you register in IELTS Speaking Assistant or purchase any study materials on

Purpose of collection: communication with the user in order to provide service and promotional information.

IELTS Assistant may collect other information provided by Yourself through contact form, support ticket or in email when you contact IELTS Assistant.

Purpose of collection: processing of the User's requests, inquiries and claims.

IELTS Assistant also collects technical data which do not identify You by itself, but it shall be connected to your personal data after You have completed registration in IELTS Speaking Assistant.

Technical data collection is necessary to provide stable work of IELTS Speaking Assistant on your device.

IELTS Speaking Assistant App collects the following data from your Android or IOS device:

  • Application identifier (generated automatically for every User);

  • Application version.;

  • Device name (which includes both device manufacturer name and device model name);

  • Device IP address;

  • Your license key (generated automatically for every User, it is necessary to identify your IELTS Speaking Assistant license status);

  • Media Access Control address (MAC address);

  • Mobile Equipment Identity (IMEI);

  • Serial number of the device;

  • Display dimensions;

  • Main language chosen in the device's settings;

  • Version of operating system used on the device;

  • Information about applications installed on Your device.

Processing of your Personal data by third parties
The Data concerning the User is collected to allow Data Controller to provide its services, as well as for the following purposes: Analytics, Handling payments, Hosting and backend infrastructure, Interaction with support and feedback platforms, Location-based interactions, managing contacts and sending emails and Managing support and contact requests.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

• Analytics

The services contained in this section enable Data Controller to monitor and analyze web traffic and can be used to keep track of the User behavior.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google utilizes the Data collected to track and examine the use of IELTS Assistant, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: US – Privacy PolicyOpt Out

• Handling payments

Payment processing services enable IELTS Assistant to process payments by credit card or other means. IELTS Assistant has no any access to Your credit cards' data or other payment data, this kind of data is processed on the side of payment processing services providers.

Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.

Payment processing services provider (PayPal, Inc, Stripe)

Place of processing: USA – Privacy Policy

• Hosting and backend infrastructure

This type of service has the purpose of hosting data and files that enable IELTS Assistant to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of IELTS Assistant.

Data center's company (Hetzner Online GmbH)

Place of processing: Germany – Privacy PolicyContact to Opt Out

Methods of processing
IELTS Assistant processes the Data of the Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by Data Controller. The updated list of these parties may be requested from the Data Controller at any time.

Place of processing
The Data is processed at the Data Controller's operating office and in other places where the parties involved with the processing are located.

Retention time
We retain Personal Data for as long as necessary to continue providing you with these products and services, or until you revoke your consent to share this information.

You have rights, at any time,

  • to know whether Your Personal Data has been stored and consult the Data Controller to learn about its' contents and origin;

  • to verify Your Personal Data accuracy;

  • to oppose Your Personal Data treatment for any and all legitimate reasons;

  • to receive a downloadable copy of all the personal data on file within 30 days of request;

  • to request removal of all data on file within 30 days of receipt of request.

Requests should be sent to the Data Controller at the contact information set out above.

All requests shall be processed in 30 days' time frame.

We do not incorporate spyware or adware into our products and do not allow distributing any commercial notices to third parties by means of spyware (spyware is any software downloaded to or installed at the computer or device of the Internet user without actual consent that supports demonstration of commercial notices for the user).

This Privacy Policy applies to IELTS Assistant products only.

We use and allow using automatic methods such as cookies (small amounts of information containing a unique sequence of symbols sent to your browser or application from the website computers and kept on the hard drive of your computer or device).

The information collected and analysed by means of these methods includes without limitation personal information confirmed by you, IP address used to connect your computer or device with the Internet; e-mail; login and password of the personal account; type and version of the operating system, and computer or device platform.

We use software to assess and collect session data, including page standby time, loading errors, duration of visits at specific pages, information on interaction with the page (such as scrolling, clicking a mouse and mousing over elements) and methods used to go to other pages.

Data received from cookies are processed by means of different analysis tools and can be used to determine your geographic location, post code (by using your IP address and automatic geolocation methods) or to receive basic information on the computer, tablet or mobile telephone you use. We can also use these data internally or jointly with our partners to improve operation of IELTS Assistant products.

Geolocation data help us deliver content in the correct language, offer region or country-specific products and determine your local currency in case of a purchase. Cookies can help you enter by remembering the user account data (subject to the parameters you have selected in your account settings). Cookies can also be used to record contents of the cart and information on the user's registration. Cookies can help us determine your settings, in particular the language and currency, for further use.

You may turn off cookies in your web browser.

Provision of Information by Request of Court or Law Enforcement Authorities
Information on the user received by us will be provided to court or another law enforcement authority in case respective request, order, warrant or another binding document is received.

Furthermore, you consent to and give us the right of use, disclosure and provision of your personal information for investigation and prevention of any illegal activities, fraud, potential threats and risks for human life and health.

Changes to this Privacy Policy
The Data Controller reserves the right to make changes to this Privacy Policy at any time by giving notice to the Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed. If a User objects to any of the changes to the Policy, the User must cease using IELTS Assistant website and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current Privacy Policy applies to all Personal Data the Data Controller has about the User.

Definitions and legal references
Personal Data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

Data Controller means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data;

IELTS Assistant website and IELTS Speaking Assistant app are the software tools by which the Personal Data of the User is collected;

Cookies small piece of data stored in the User's device;

Legal information Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies. This privacy policy relates solely to IELTS Assistant website and IELTS Speaking Assistant App.

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